Customer Self-Care Dashboard
A customer self-care dashboard needed to sit on top of an existing legacy backend and stay fast under real load. Working with Instea, LangOptima's software-engineering partner, a distributed team built it across two of the three application layers, reaching a 40x data-handling gain and 93% dispatcher satisfaction.
The challenge
The dashboard had to give customers a self-service view on top of a legacy backend, without a rebuild of the systems underneath, and hold up as data volumes grew.
What we did
A distributed team of more than ten people, working across six time zones, built two of the three application layers on top of the existing backend. The work focused on handling data at scale and giving dispatchers a view they could rely on day to day.
The result
A 40x improvement in data-handling performance and 93% dispatcher satisfaction across multiple US locations, on top of a backend that did not have to be replaced.
Delivered by Instea, LangOptima's software-engineering partner. Figures as published by Instea. instea.sk →